Customer Support Officer / Manager Career: A highly interactive and technical career opportunity has opened in the broadband and networking sector. Exord Online, a reputed Internet Service Provider (ISP), is looking for 10 dynamic individuals for the position of Customer Support Officer / Manager for their Banasree/Rampura office in Dhaka. If you have a solid background in computing, networking, and direct customer dealing within the ISP industry, this role offers an excellent platform for career growth.

Summary: Exord Online Job Circular 2026

Exord Online is hiring experienced tech-savvy customer support professionals to handle inbound and outbound calls, resolve technical internet issues, and ensure maximum customer satisfaction.

• Organization: Exord Online (Internet Service Provider)
• Position: Customer Support Officer / Manager
• Vacancy: 10 Posts
• Location: Dhaka (Badda, Rampura / Banasree)
• Education: Bachelor/Honors (Computing and Networking)
• Experience: 2 to 5 years (Mandatory experience in ISP)
• Age Limit: 22 to 35 years
• Employment Status: Full Time
• Salary: Tk. 16,000 – 30,000 (Monthly)
• Deadline: 28 February 2026

Special Note: Applicants are highly encouraged to submit a Video CV alongside their standard resume.

About the Role: As a Customer Support Officer / Manager at an ISP, you are the first point of contact for clients experiencing internet connectivity issues. Your role involves active public dealing, troubleshooting basic to intermediate network problems over the phone, explaining broadband packages, and coordinating with the core network engineering team to resolve complex outages.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound customer calls professionally and resolve queries.
• Technical Support: Provide primary technical support to customers regarding internet connectivity, router setup, and browsing issues.
• Escalation: Identify and escalate complex technical problems or network outages to the proper engineering department.
• Follow-up: Follow up with customers post-issue resolution to ensure maximum satisfaction and service stability.
• Record Keeping: Maintain accurate customer records, call logs, and support documentation.
• Product Knowledge: Explain broadband package features, service updates, and suitable service plans to new and existing clients.
• Cross-functional Coordination: Coordinate seamlessly with billing, field support, and network engineering departments.

Required Qualifications

To apply for this role, candidates must meet the following specific criteria:

• Education:

  • Bachelor/Honors degree from a reputed institution.

  • Preference: Background in Computing and Networking is highly required.

• Experience:

  • 2 to 5 years of practical experience.

  • Mandatory: Experience must be in the ISP (Internet Service Provider) business area.

• Skills & Competencies:

  • Excellent Communication and Public Dealing skills.

  • Strong Computer Literacy, Internet browsing, and Technical Skills.

  • Basic knowledge of Network Engineering (IP configuration, router access, ping test).

• Age Limit:

  • Between 22 to 35 years.

Salary & Benefits

• Salary: Tk. 16,000 – 30,000 (Monthly, based on experience and capability).

• Workplace: Work at the corporate office in Banasree, Rampura, Dhaka.

• Core Benefits: * Free Internet Connectivity at home.

  • Mobile SIM with regular Recharge and Mobile bill allowance.

  • Daily refreshment facility and snacks.

• Financial Benefits:

  • 2 Festival Bonuses per year.

  • Performance Bonus and performance-based salary revision.

  • Yearly Salary Review and Employee Welfare Fund.